TERMS AND CONDITIONS

These Terms and Conditions ("Terms") govern your access to and use of the website operated by Lucid Operations Pty Ltd (ABN 82 695 962 399) ("Lucid Ops", "we", "us", "our") and any services you engage us to provide. By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. About Us

Lucid Operations Pty Ltd is an Australian proprietary company registered in Queensland, Australia, operating under the trading name "Lucid Ops". We provide fractional COO services, executive coaching, and leadership consulting to business owners, executives, and their organisations.

2. Services

We offer the following services, subject to separate engagement agreements:

  • Executive Coaching: Weekly 60-minute sessions at A$1,500/month, with ongoing availability and accountability support.

  • Leadership Intensive: 1 to 3 day intensive engagements priced between A$2,500 and A$5,000, scoped at time of engagement.

  • Fractional COO: Senior operational leadership on a retained basis at A$5,000/month. Availability is strictly limited.

  • AI Implementation Projects: Identification and implementation of AI opportunities for cost reduction and operational efficiency, billed at A$200/hour. Scope and deliverables set out in a separate SOW.

Specific deliverables, scope, timelines, and payment terms for each engagement are set out in a separate written agreement or Statement of Work ("SOW") executed between the parties. These Terms apply in addition to any SOW. In the event of conflict, the SOW prevails for the specific engagement.

3. Engagement and Contracting

No binding engagement for services is created by your use of this website or submission of an inquiry. A binding agreement arises only when a written SOW or engagement letter is countersigned by both parties. We reserve the right to accept or decline any engagement at our absolute discretion.

4. Fees and Payment

All fees are quoted in Australian Dollars (AUD) and are inclusive of GST where applicable. Lucid Operations Pty Ltd is registered for GST. Unless otherwise stated in an SOW:

  • Monthly retainer fees are invoiced in advance on the first business day of each month.

  • Fixed-scope engagements are invoiced as specified in the relevant SOW (typically 50% upfront, 50% on completion or delivery).

  • Invoices are payable within 14 days of the invoice date.

  • Overdue amounts attract interest at a rate of 10% per annum, calculated daily.

  • We reserve the right to suspend services for accounts overdue by more than 14 days, without liability for any resulting delays.

5. Cancellation and Termination

Either party may terminate a monthly retainer engagement by providing 30 days' written notice. Fixed-scope engagements may be terminated by either party in accordance with the relevant SOW. In the event of termination:

  • Fees for work completed or services delivered prior to termination are payable in full.

  • Prepaid fees for undelivered services will be refunded on a pro-rata basis, subject to any work-in-progress costs incurred.

  • We reserve the right to terminate immediately for material breach, non-payment, or conduct that is unlawful, abusive, or damaging to our reputation.

6. Intellectual Property

Unless otherwise agreed in writing:

  • All frameworks, methodologies, tools, templates, and materials developed by or originating from Lucid Operations Pty Ltd remain our intellectual property.

  • Deliverables prepared specifically for your engagement (e.g., reports, plans, SOPs) are licensed to you for your internal business use upon full payment of the relevant fees.

  • You may not reproduce, distribute, or commercialise our materials or methodologies without our prior written consent.

You warrant that any materials, data, or information you provide to us for use in the engagement do not infringe any third party's intellectual property rights.

7. Confidentiality

Each party agrees to keep the other party's confidential information strictly confidential and not to disclose it to any third party without prior written consent, except as required by law or with the disclosing party's consent. This obligation survives termination of any engagement. Confidentiality obligations do not apply to information that: (a) is or becomes publicly available other than through a breach of this clause; (b) is independently developed; or (c) is received from a third party without restriction.

8. Disclaimers

Our services are provided for informational and strategic advisory purposes only. While we bring significant operational and executive experience to engagements, we make no warranty that our advice will achieve any particular outcome. Business results depend on many factors outside our control, including your implementation, market conditions, and third-party actions.

To the maximum extent permitted by applicable law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Nothing in these Terms limits or excludes any guarantee, right, or remedy which cannot be excluded under the Australian Consumer Law.

9. Limitation of Liability

To the maximum extent permitted by law, our total aggregate liability to you in connection with any engagement or these Terms is limited to the total fees paid by you to us in the three (3) months preceding the event giving rise to the claim. We are not liable for any indirect, consequential, special, punitive, or incidental loss or damage, including loss of profit, revenue, opportunity, or data.

Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Australian Consumer Law that cannot lawfully be excluded.

10. Dispute Resolution

In the event of a dispute arising from these Terms or any engagement, the parties agree to first attempt resolution through good-faith negotiation. If not resolved within 20 business days, either party may refer the matter to mediation administered by a mutually agreed mediator. If mediation fails, either party may pursue legal proceedings in the courts of Queensland, Australia.

11. Governing Law

These Terms are governed by the laws of Queensland, Australia. Each party submits to the non-exclusive jurisdiction of the courts of Queensland.

12. Amendments

We may update these Terms at any time by posting the revised version on our website. The updated Terms are effective from the date of posting. Continued use of our website or services after that date constitutes acceptance of the updated Terms. For active engagements, material changes to these Terms will be communicated in writing and will not apply retrospectively.

13. Website Use

You agree to use our website only for lawful purposes. You must not: (a) transmit any material that is unlawful, harmful, defamatory, or infringing; (b) attempt to gain unauthorised access to any part of the website; or (c) interfere with the website's security or performance. We reserve the right to restrict or terminate access to the website at any time without notice.

Links to third-party websites are provided for convenience only. We do not endorse or accept responsibility for the content, practices, or privacy policies of any third-party site.

PRIVACY POLICY

Lucid Operations Pty Ltd (ABN 82 695 962 399) ("Lucid Ops", "we", "us", "our") is committed to protecting the privacy of individuals who interact with our website and services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). Where applicable to international visitors, we also endeavour to meet the requirements of the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Information We Collect

We collect personal information only when necessary for our business activities. The types of information we may collect include:

  • Contact details: name, business name, email address, phone number, and job title — collected via our contact inquiry form or direct communications.

  • Newsletter and marketing: email address and name collected when you subscribe to our newsletter or mailing list.

  • Engagement information: information relevant to the delivery of our services, including organisational details, financial information, and strategic context provided during consulting engagements.

  • Website usage data: IP address, browser type, pages visited, and time spent on pages, collected via cookies and analytics tools (such as Google Analytics).

We do not collect sensitive information (as defined under the Privacy Act 1988) unless specifically required and with your explicit consent.

2. How We Collect Information

We collect personal information through:

  • Inquiry and contact forms on our website.

  • Newsletter signup forms.

  • Direct email or phone communication.

  • Cookies and similar tracking technologies on our website.

  • Documents and information shared during service engagements.

Where we collect information via cookies, we will seek your consent where required by applicable law. You may disable cookies via your browser settings; however, this may affect the functionality of parts of our website.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To respond to inquiries and communicate about our services.

  • To deliver consulting, coaching, and advisory services under an engagement.

  • To send our newsletter and relevant business updates to subscribers (where you have opted in).

  • To improve our website and understand how visitors engage with our content.

  • To comply with our legal and regulatory obligations.

  • To enforce our Terms and Conditions and protect our legal interests.

We will not use your personal information for any purpose that is incompatible with the purpose for which it was collected, without your prior consent.

4. Newsletter and Marketing Communications

If you subscribe to our newsletter, we will use your email address to send periodic updates on consulting insights, services, and relevant business content. Each marketing communication will include a clear and easy mechanism to unsubscribe. You may also unsubscribe at any time by contacting us directly. We comply with the Spam Act 2003 (Cth) in all marketing communications.

5. Disclosure of Your Information

We do not sell, rent, or trade personal information. We may disclose your information in the following circumstances:

  • Service providers: To third-party providers who assist us in operating our website or delivering services (e.g., email platforms, analytics providers, cloud storage). These providers are bound by confidentiality obligations and are not permitted to use your information for their own purposes.

  • Legal requirements: Where required or authorised by law, including in response to a court order, regulatory request, or to protect our legal rights.

  • Business transfers: In the event of a merger, acquisition, or sale of our business, personal information may be transferred to the relevant successor entity.

We take reasonable steps to ensure any third parties with whom we share information handle it in accordance with the APPs.

6. International Data Transfers

As we work with international clients and use global cloud-based platforms, your personal information may be stored or processed outside of Australia. We take reasonable steps to ensure that any overseas recipients handle your information in a manner consistent with the APPs. If you are located in the European Economic Area (EEA), we will ensure that any transfer of your personal data is subject to appropriate safeguards as required under the GDPR.

7. Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, and destruction. These measures include encrypted communications, access controls, and reputable third-party cloud service providers with industry-standard security practices.

While we take data security seriously, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as it is reasonably necessary to fulfil the purpose for which it was collected, or as required by law. Specifically:

  • Contact and inquiry data: Up to 2 years from last contact, unless an engagement commences.

  • Engagement records: Up to 7 years, consistent with Australian tax and record-keeping obligations.

  • Newsletter subscribers: Until you unsubscribe or request deletion.

  • Website analytics: In accordance with the data retention settings of the relevant analytics platform (typically 14 months for Google Analytics).

When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it.

9. Your Rights

Under the Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Complain to us about a breach of your privacy rights.

If you are located in the EEA, you may also have the right to: data portability; erasure ("right to be forgotten"); restriction of processing; and the right to object to processing based on legitimate interests. To exercise any of these rights, please contact us using the details below.

We will respond to all access and correction requests within 30 days. We may need to verify your identity before actioning a request.

10. Cookies

Our website uses cookies to improve your browsing experience and to analyse website traffic. A cookie is a small text file placed on your device. We use:

  • Essential cookies: Required for the website to function correctly.

  • Analytics cookies: To understand how visitors interact with our website (e.g., Google Analytics). Data collected is aggregated and anonymised where possible.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect website functionality. Where required by law, we will seek your consent before placing non-essential cookies.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be published on our website with a revised effective date. We encourage you to review this policy periodically.

13. Complaints

If you believe we have breached your privacy, please contact us in the first instance. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au. If you are located in the EEA and are not satisfied with our response, you may contact your local data protection authority.

14. Contact Us

For all privacy-related inquiries, access requests, or complaints, please contact:

Lucid Operations Pty Ltd

Email: greg@lucidops.org

Website: lucidops.org

Last updated: May 2026  |  Lucid Operations Pty Ltd (ABN 82 695 962 399)